Order Cancellation Policy
Orders can be cancelled within the first 2 hours after placement.
If you wish to cancel your order, please contact us immediately via email at info@pharmy.health
Once the 2-hour window has passed, cancellations will no longer be possible, as your order will have already begun processing.
Return Policy
We accept returns only under the following conditions:
- Damaged Product or Package: If your product arrives damaged or the packaging is compromised, you are eligible for a return.
- Process for Returns:
a. Notify us within 7 days of receiving the product by emailing us at info@pharmy.health
b. Include the following details: Order number, photos of the damaged product or package, and a brief description of the issue - Refunds: Approved returns will be refunded in store credits, which can be used for future purchases on our platform.
General Inquiries
For any other questions, concerns, or feedback, feel free to reach out to us. Our customer support team is here to help:
- Email us at info@pharmy.health
- We aim to respond to all inquiries within 24-48 hours.